Hi-fidelity Prototype:
The high-fidelity prototype presented a polished, mobile-friendly design featuring:
• Real-time schedule updates with notifications.
• A centralized chat system for managers and staff.
• A streamlined onboarding process with digital forms.
• Dark and light mode options for accessibility.
Problem Statement:
Astoria Pastry Shop wants to pivot from the current scheduling and communication methods to a customized, user-friendly app.
Timeline:
Project Start: January 2025
Project End: May 26th, 2025
Duration: 5 months
My Role:
As the UX Designer and UX Researcher, I was responsible for leading user research, creating user personas, developing wireframes, and building interactive prototypes. My focus was to design an intuitive and user-friendly mobile app interface that addresses pain points and enhances communication.
My Responsibilities:
1. Conducting user interviews and surveys to identify pain points.
2. Developing user personas and journey maps.
3. Creating wireframes and interactive prototypes for various iterations (low, mid, high fidelity).
4. Conducting usability testing and gathering feedback.
5. Collaborating with developers to ensure the final design aligns with user needs.
6. Documenting insights and lessons learned throughout the project.
Design Tools:
Target User & User Profile:
1. Managers: Responsible for scheduling and communicating updates to staff.
• Needs: Real-time schedule management, shift swap approvals, and effective communication.
• Pain Points: Inconsistent use of Slack, lack of built-in scheduling tools, and scattered communication.
2. Staff Members: Front-of-house and back-of-house employees.
• Needs: Easy access to schedules, shift swap options, and direct communication with managers.
• Pain Points: Limited ability to swap shifts, inconvenient communication channels, and lack of time-off request features.
Lo-fidelity Prototype:
This initial prototype included basic wireframes to outline the structure of the app. Key features included:
• Simple navigation for viewing schedules and communicating with managers.
• An onboarding screen to streamline staff registration.
• A basic chat feature for staff and manager communication.
Mid-fidelity Prototype:
Based on feedback from stakeholders, improvements included:
• A more intuitive dashboard layout.
• Shift swap functionality.
• Time-off request submission directly from the schedule screen.
• Improved contrast and typography for better readability.
What I learned & Key takeaways:
Astoria Connect succeeded in enhancing scheduling efficiency and staff communication. Future updates will include:
• A desktop version for managers to use from office computers.
• Customizable notification preferences for staff.
• Integration with payroll systems to track hours worked.
